We appreciate your business and want to ensure your satisfaction with every purchase from our store. Please take a moment to review our return policy for personalized items.
General Return Guidelines:
- You have 7 days from the date of receipt to contact us regarding any issues with your personalized item.
- Returns will only be accepted for personalized items in the event of an error made by us or if the item was damaged during shipping.
- Personalized items that are not damaged or incorrect due to our error are non-refundable and non-returnable, as they are custom-made to your specifications.
Process for Returning Personalized Items Due to Error or Damage:
- Contact Us: If you believe there is an error with your personalized item or it arrived damaged, please contact our customer service team within 7 days of receiving the item. You can reach us at karla@magicalfairydesigns.com. Please provide your order number and a detailed description of the issue.
- Photo Proof: To expedite the return process, we may request photo proof of the damaged item or the error in customization. This helps us assess the situation accurately and ensure a swift resolution.
- Return Authorization: Once we have reviewed your case and determined that there was an error on our part or that the item was damaged in transit, we will issue a return authorization. Please do not return the item without receiving this authorization.
- Return Shipping: You will be provided with instructions for returning the item, including the return address and any shipping labels, if applicable. The cost of return shipping for items damaged in transit or due to our error will be covered by us. However, for all other return reasons, the customer is responsible for return shipping costs.
- Refund or Replacement: Upon receiving and inspecting the returned item, we will process your refund or arrange for a replacement, depending on your preference and item availability. Refunds will be issued to the original payment method used for the purchase.
Please Note:
- Returns that do not meet these criteria will not be accepted.
- Personalized items with errors or damage reported after the 7-day window will not be eligible for return or refund.
- Laundered items cannot be returned. Please ensure items remain unwashed and in their original condition when contacting us for a return.
We strive to provide high-quality personalized items, and we take any errors or damage seriously. If you have any questions or concerns about our return policy or need assistance with a return, please don't hesitate to contact our customer service team.
Thank you for choosing our store, and we look forward to assisting you with any issues you may encounter. Your satisfaction is our top priority.
